Lenders use Veefin Collections to boost debt recovery with seamless coordination and compliance at every turn.
Manage the entire collections lifecycle with a unified platform.
Deploy omnichannel collection strategies across digital, telecalling, field visits, and legal.
Design and deploy sophisticated collection strategies with our visual workflow builder.
Automatically enforce RBI guidelines during every collection interaction with built-in controls.
Seamlessly integrate with core banking, payment gateways, and communication platforms.
Our visual strategy builder lets you design, test, and deploy complex recovery approaches across any delinquency stage.
Create multi-step collection strategies using an intuitive interface
Build targeted approaches based on risk level, product type, or custom criteria
Set rules once and let the system handle execution across channels
Measure and optimize strategy effectiveness with real-time metrics
Start with pre-built strategies for common scenarios and products
Veefin Collections covers the entire debt recovery spectrum with specialized workflows for each delinquency phase. No more juggling multiple systems or losing track of customer journeys.
Automate soft reminders through email, SMS, and WhatsApp
Empower customers to resolve delinquency through self-service portals
Identify at-risk accounts before they become delinquent
Prioritized call queues with customer insight dashboards
Assign, track, and manage field visits with mobile app support
Locate hard-to-reach customers with integrated verification systems
Track notices, court proceedings, and recovery actions
End-to-end management of asset repossession and liquidation
Configure and approve settlement offers with built-in authorization
Veefin's Collections platform ensures all recovery activities stay within regulatory guidelines while providing comprehensive documentation and quality monitoring.
Built-in guardrails ensure all communications follow RBI guidelines
Record and analyze collection calls with AI-assisted quality scoring
Document all collection activities with tamper-proof records
Track customer satisfaction throughout the collection process
Handle complaints and escalations with automated workflows
Manage all collection channels from a single platform with comprehensive tracking and coordination to ensure consistent customer experience and maximum effectiveness.
Create personalized campaigns, automate status updates, and engage customers through email, SMS, and WhatsApp.
Optimize agent productivity with prioritized call lists, script guidance, promise-to-pay tracking, and comprehensive call records.
Coordinate field agents with territory management, visit scheduling, mobile collection capabilities, and real-time location.
Streamline legal actions with automated notice generation, case tracking, hearing management, and document storage.
Absolutely. Our Strategy Builder allows you to create unique collection approaches based on product type, customer segment, risk profile, or any other criteria. You can design completely different workflows for personal loans versus mortgage products, or for high-value versus standard customers.
Compliance is built into the core of our Collections platform. The system enforces RBI guidelines for collection practices, including appropriate contact hours, communication frequency limits, and authorized collection methods. All activities are logged in a comprehensive audit trail, and our built-in quality control tools help maintain standards across all channels.
The platform offers comprehensive analytics covering recovery performance, agent productivity, channel effectiveness, and strategy outcomes. Real-time dashboards show current collection metrics, while detailed reports allow deep analysis of trends and opportunities for improvement.
Veefin's LOS employs bank-grade security including end-to-end encryption, role-based access controls with granular permissions, multi-factor authentication, and comprehensive audit logging. We maintain ISO 27001 certification and SOC 2 Type II compliance, with regular penetration testing and vulnerability assessments. All customer data is stored and processed in compliance with applicable data protection regulations.
