Lenders use Veefin's Collections module to shift from reactive to proactive delinquency management, implement data-driven recovery strategies, and optimize collection outcomes through personalized approaches.
Leverage behavioral data analysis and AI to predict defaults and implement pre-emptive nudges before accounts become delinquent.
Move beyond simple DPD-based segmentation to micro-level targeting based on supply chain relationships, payment patterns, and dealer/distributor network dynamics.
Build multiple campaigns with no-code treatment plans tailored to different SCF products including vendor finance, distributor finance, and reverse factoring.
Simplify and digitize the collections process across complex dealer and distributor networks with automated workflows that reduce operational friction.
Engage both anchors and counterparties through their preferred channels with personalized messaging that preserves critical business relationships.
Centralize operations with comprehensive visibility into anchor-supplier-distributor relationships, payment histories, and collection activities.
Predict potential defaults using behavioral data analysis and implement timely interventions. Send personalized reminders before due dates through preferred channels to prevent delinquency before it occurs.
Move beyond traditional DPD-based segmentation to sophisticated groupings based on dealer tier, relationship strength, payment histories, and geographic distribution. Create targeted strategies for different segments of your SCF portfolio.
Configure early warning indicators based on comprehensive data analysis, including transaction patterns, spending behavior, and external credit information. Automated alerts trigger appropriate interventions at the earliest signs of potential delinquency.
Design, deploy, and track specialized collection campaigns for different SCF products, dealer types, and delinquency stages. A/B test different approaches to continuously refine your supply chain finance collection strategies.
Manage your entire supply chain finance collections operation from a single, centralized system that provides complete visibility across all channels, dealers, and collection stages.
Configure and automate multi-stage collection sequences with flexible decision points based on dealer relationships and conditional logic to optimize follow-up actions.
Design, modify, and deploy supply chain finance collection strategies without developer assistance using our intuitive treatment plan designer that understands the complexities of dealer finance relationships.
Continuously improve collection effectiveness by testing multiple SCF-specific strategies simultaneously and automatically implementing the most successful approaches for different supply chain segments.
Our execution engine transforms collection strategies into actionable workflows, ensuring consistent implementation while providing flexibility to adapt to changing conditions.
Our financial management capabilities ensure precise calculation, tracking, and posting of all financial aspects of your supply chain finance programs.
Access comprehensive customer profiles including payment history, communication logs, and promise-to-pay tracking from a centralized dashboard.
Manage internal teams and external agencies from a single platform with standardized processes and real-time performance tracking
Automate routine tasks, prioritize high-value accounts, and optimize collector workloads with intelligent work assignment.
Generate, distribute, and track collection notices, legal letters, and settlement agreements with automated document management.
Seamlessly assign accounts to third-party collectors with configurable rules, performance monitoring, and incentive structures.
Provide multiple payment options and automatically reconcile collections with outstanding balances in real-time.
Deliver targeted messages based on dealer position, delinquency reasons, and previous interactions. Use preferred channels and appropriate tone to maximize engagement while preserving critical business relationships.
Offer flexible self-service payment options including customized installment plans tailored to dealer cash flow cycles, partial payments, and settlement alternatives through digital channels.
Apply behavioral science principles to SCF collection communications, using appropriate incentives that consider dealer dependencies and ongoing business relationships to motivate positive payment actions.
Provide digital tools for dealers and distributors to explore payment options, submit situational information, and resolve delinquencies without agent intervention while maintaining business continuity.
Forecast delinquency trends and identify accounts at risk of default before they become problems.
Configure custom triggers based on behavioral indicators to flag accounts requiring intervention.
Access up-to-the-minute performance data and portfolio insights through interactive dashboards.
Measure collector productivity, campaign effectiveness, and recovery rates across channels and strategies.
Forecast delinquency trends and identify accounts at risk of default before they become problems.
Configure custom triggers based on behavioral indicators to flag accounts requiring intervention.
Access up-to-the-minute performance data and portfolio insights through interactive dashboards.
Measure collector productivity, campaign effectiveness, and recovery rates across channels and strategies.
Analyze payment patterns and response behavior to refine segmentation and personalize collection approaches.
Track regulatory adherence with comprehensive audit trails and automated compliance checks.
Traditional collection systems typically rely on reactive approaches based primarily on days-past-due (DPD) segmentation with standardized communication templates. Veefin's Collections module transforms this approach by implementing AI-driven predictive analytics to identify at-risk accounts before they become delinquent, micro-segmentation for highly targeted strategies, and personalized omnichannel communications that adapt based on customer behavior. Our system shifts collections from a purely operational function to a strategic component of the customer lifecycle.
Our micro-segmentation engine analyzes multiple dimensions beyond simple DPD classifications, including payment history patterns, product relationships, previous collection responses, digital engagement preferences, and risk scores. The system automatically groups customers into granular segments with similar characteristics and recommends optimized treatment strategies for each. This enables highly targeted approaches—for example, using different communication strategies for first-time delinquents with otherwise good payment history versus chronic late payers, even if they share the same DPD status.
Absolutely. Our no-code treatment plan designer allows you to create and modify collection workflows without IT assistance. You can design multi-stage collection sequences with conditional branching based on customer responses, configure escalation paths, and set timing parameters. Similarly, the communication studio offers a template builder with dynamic content blocks that personalize messages based on customer attributes, delinquency status, and previous interactions. All templates can be tested and optimized through our Champion-Challenger framework.
The platform includes a comprehensive agency management module that streamlines the entire process of working with external collection partners. You can configure rules for account assignment based on multiple criteria, track agency performance in real-time, implement incentive structures, and maintain complete visibility throughout the outsourced collection process. The system ensures consistent communication approaches, regulatory compliance, and seamless information sharing between your internal teams and external agencies, all while providing unified reporting.
Our analytics engine transforms collection data into actionable intelligence across multiple dimensions. Operational dashboards track key metrics like resolution rates, promise-to-pay fulfillment, and collector performance in real-time. Predictive models identify accounts at risk of rolling forward to higher delinquency stages, while campaign analytics measure the effectiveness of different strategies across segments. The system also provides portfolio-level insights, trend analysis, and compliance reporting, all available through configurable dashboards with drill-down capabilities.
The Collections module is designed for seamless integration with your core banking systems, loan management platforms, CRM solutions, and communication channels. We offer pre-built connectors for major banking systems, standardized APIs for custom integrations, and secure data exchange protocols. The implementation process includes detailed mapping of data fields, synchronization of customer information, and configuration of transaction flows between systems. This ensures that collection activities are fully coordinated with your broader customer management and accounting processes.
Yes, the platform is specifically designed to handle diverse financial products with their unique collection requirements on a single platform. You can configure product-specific parameters, communication templates, and workflow sequences for everything from credit cards to mortgages, personal loans to supply chain finance. The system maintains appropriate segmentation between business lines while providing unified management and reporting. This allows you to implement consistent collection policies across your organization while respecting the unique characteristics of each product.
