Transform Debt Recovery With Tailored Strategies For Every Delinquency Stage
Lenders use Veefin Collections to boost debt recovery with seamless coordination and compliance at every turn.
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Veefin Collections at a glance
Collections Platform that Adapts to Any Use Case
Complete Recovery Lifecycle Management
Veefin Collections covers the entire debt recovery spectrum with specialized workflows for each delinquency phase. No more juggling multiple systems or losing track of customer journeys.
Early Stage Collections
Digital-First Approach
Automate soft reminders through email, SMS, and WhatsApp
Self-Cure Strategies
Empower customers to resolve delinquency through self-service portals
Preventive Analytics
Identify at-risk accounts before they become delinquent
Mid Stage Collections
Telecalling Command Center
Prioritized call queues with customer insight dashboards
Field Agent Management
Assign, track, and manage field visits with mobile app support
Skip Tracing Tools
Locate hard-to-reach customers with integrated verification systems
Late Stage Collections
Legal Case Management
Track notices, court proceedings, and recovery actions
Repossession Workflow
End-to-end management of asset repossession and liquidation
Settlement Automation
Configure and approve settlement offers with built-in authorization
Strategy Builder
Our visual strategy builder lets you design, test, and deploy complex recovery approaches across any delinquency stage.
Visual Workflow Designer
Create multi-step collection strategies using an intuitive interface
Customer Segmentation
Build targeted approaches based on risk level, product type, or custom criteria
Automated Execution
Set rules once and let the system handle execution across channels
Performance Analytics
Measure and optimize strategy effectiveness with real-time metrics
Ready-Made Templates
Start with pre-built strategies for common scenarios and products
Multi-Channel Coordination
Manage all collection channels from a single platform with comprehensive tracking and coordination to ensure consistent customer experience and maximum effectiveness.
Digital Communications
Create personalized campaigns, automate status updates, and engage customers through email, SMS, and WhatsApp.
Telecalling Management
Optimize agent productivity with prioritized call lists, script guidance, promise-to-pay tracking, and comprehensive call records.
Field Collection
Coordinate field agents with territory management, visit scheduling, mobile collection capabilities, and real-time location.
Legal Process Automation
Streamline legal actions with automated notice generation, case tracking, hearing management, and document storage.
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Compliance and Quality Assurance
Veefin's Collections platform ensures all recovery activities stay within regulatory guidelines while providing comprehensive documentation and quality monitoring.
Code of Conduct Enforcement
Built-in guardrails ensure all communications follow RBI guidelines
Call Monitoring
Record and analyze collection calls with AI-assisted quality scoring
Comprehensive Audit Trails
Document all collection activities with tamper-proof records
CSAT Measurement
Track customer satisfaction throughout the collection process
Escalation Management
Handle complaints and escalations with automated workflows
One platform for all lending products
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- Personal Loan
- Home Loan
- Vehicle Loan
- Credit Card
- Gold Loan
- Staff Loan
- Unsecured MSME Loans
- Loan Against Property
- Equipment Finance Loan
- Working Capital Loans
- Overdraft Line of Credit
- Revolving LOC
- Loan for shop/ factory / expansion
- Business Credit Card
- Merchant POS financing
- Commercial Vehicle Loan
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- Buy Now Pay Later
- Payday Loan
- P2P Lending
- Loan Against Mutual Funds
- Loan Against Securities
- Loan Against Fixed Deposits
Experience the Veefin Difference
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Frequently Asked Questions
Can we customize collection strategies for different products and customer segments?
Absolutely. Our Strategy Builder allows you to create unique collection approaches based on product type, customer segment, risk profile, or any other criteria. You can design completely different workflows for personal loans versus mortgage products, or for high-value versus standard customers.
How does the system ensure regulatory compliance?
Compliance is built into the core of our Collections platform. The system enforces RBI guidelines for collection practices, including appropriate contact hours, communication frequency limits, and authorized collection methods. All activities are logged in a comprehensive audit trail, and our built-in quality control tools help maintain standards across all channels.
What kind of reporting and analytics does the system provide?
The platform offers comprehensive analytics covering recovery performance, agent productivity, channel effectiveness, and strategy outcomes. Real-time dashboards show current collection metrics, while detailed reports allow deep analysis of trends and opportunities for improvement.
What security measures does Veefin implement to protect sensitive financial data?
Veefin's LOS employs bank-grade security including end-to-end encryption, role-based access controls with granular permissions, multi-factor authentication, and comprehensive audit logging. We maintain ISO 27001 certification and SOC 2 Type II compliance, with regular penetration testing and vulnerability assessments. All customer data is stored and processed in compliance with applicable data protection regulations.