Transform Supply Chain Debt Recovery With AI
Lenders use Veefin's Collections module to shift from reactive to proactive delinquency management, implement data-driven recovery strategies, and optimize collection outcomes through personalized approaches.
Veefin SCF Collections at a glance
Proactive Delinquency Management
Leverage behavioral data analysis and AI to predict defaults and implement pre-emptive nudges before accounts become delinquent.
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Anchor-Supplier Micro-Segmentation
Move beyond simple DPD-based segmentation to micro-level targeting based on supply chain relationships, payment patterns, and dealer/distributor network dynamics.
Smart SCF Campaigns
Build multiple campaigns with no-code treatment plans tailored to different SCF products including vendor finance, distributor finance, and reverse factoring.
Digital Collections
Simplify and digitize the collections process across complex dealer and distributor networks with automated workflows that reduce operational friction.
Multi-Modal Communication
Engage both anchors and counterparties through their preferred channels with personalized messaging that preserves critical business relationships.
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360° Customer Views
Centralize operations with comprehensive visibility into anchor-supplier-distributor relationships, payment histories, and collection activities.
Your Complete SCF Collections Solution
From Reactive to Proactive Collections
Proactive Customer Nudges
Predict potential defaults using behavioral data analysis and implement timely interventions. Send personalized reminders before due dates through preferred channels to prevent delinquency before it occurs.
Micro Segmentation
Move beyond traditional DPD-based segmentation to sophisticated groupings based on dealer tier, relationship strength, payment histories, and geographic distribution. Create targeted strategies for different segments of your SCF portfolio.
Data-Driven Alerts
Configure early warning indicators based on comprehensive data analysis, including transaction patterns, spending behavior, and external credit information. Automated alerts trigger appropriate interventions at the earliest signs of potential delinquency.
Multiple Campaign Management
Design, deploy, and track specialized collection campaigns for different SCF products, dealer types, and delinquency stages. A/B test different approaches to continuously refine your supply chain finance collection strategies.
Unified Platform for Smart Campaigns
Our execution engine transforms collection strategies into actionable workflows, ensuring consistent implementation while providing flexibility to adapt to changing conditions.
Unified SCF Platform
Manage your entire supply chain finance collections operation from a single, centralized system that provides complete visibility across all channels, dealers, and collection stages.
Smart Multi-Party Campaigns
Configure and automate multi-stage collection sequences with flexible decision points based on dealer relationships and conditional logic to optimize follow-up actions.
No-Code SCF Treatment Plans
Design, modify, and deploy supply chain finance collection strategies without developer assistance using our intuitive treatment plan designer that understands the complexities of dealer finance relationships.
Champion-Challenger Testing for SCF
Continuously improve collection effectiveness by testing multiple SCF-specific strategies simultaneously and automatically implementing the most successful approaches for different supply chain segments.
Optimizing SCF Economics
Our financial management capabilities ensure precise calculation, tracking, and posting of all financial aspects of your supply chain finance programs.
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360° Customer Views
Access comprehensive customer profiles including payment history, communication logs, and promise-to-pay tracking from a centralized dashboard.
Centralized Operations
Manage internal teams and external agencies from a single platform with standardized processes and real-time performance tracking
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Efficient Workflows
Automate routine tasks, prioritize high-value accounts, and optimize collector workloads with intelligent work assignment.
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Digital Documentation
Generate, distribute, and track collection notices, legal letters, and settlement agreements with automated document management.
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External Agency Management
Seamlessly assign accounts to third-party collectors with configurable rules, performance monitoring, and incentive structures.
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Integrated Payment Processing
Provide multiple payment options and automatically reconcile collections with outstanding balances in real-time.
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Personalized Recovery Solutions
Personalized Dealer Communication
Deliver targeted messages based on dealer position, delinquency reasons, and previous interactions. Use preferred channels and appropriate tone to maximize engagement while preserving critical business relationships.
Digital Dealer Payment Plans
Offer flexible self-service payment options including customized installment plans tailored to dealer cash flow cycles, partial payments, and settlement alternatives through digital channels.
Supply Chain Relationship-Driven Nudges
Apply behavioral science principles to SCF collection communications, using appropriate incentives that consider dealer dependencies and ongoing business relationships to motivate positive payment actions.
Self-Service Dealer Resolution
Provide digital tools for dealers and distributors to explore payment options, submit situational information, and resolve delinquencies without agent intervention while maintaining business continuity.
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Insights Engine
Predictive Analytics
Forecast delinquency trends and identify accounts at risk of default before they become problems.
Early Warning System
Configure custom triggers based on behavioral indicators to flag accounts requiring intervention.
Real-Time Intelligence
Access up-to-the-minute performance data and portfolio insights through interactive dashboards.
Performance Analytics
Measure collector productivity, campaign effectiveness, and recovery rates across channels and strategies.
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Predictive Analytics
Forecast delinquency trends and identify accounts at risk of default before they become problems.
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Early Warning System
Configure custom triggers based on behavioral indicators to flag accounts requiring intervention.
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Real-Time Intelligence
Access up-to-the-minute performance data and portfolio insights through interactive dashboards.
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Performance Analytics
Measure collector productivity, campaign effectiveness, and recovery rates across channels and strategies.
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Customer Behavior Insights
Analyze payment patterns and response behavior to refine segmentation and personalize collection approaches.
Compliance Monitoring
Track regulatory adherence with comprehensive audit trails and automated compliance checks.
Experience the
Veefin Difference
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Frequently Asked Questions
How does Veefin's Collections module differ from traditional collection systems?
Traditional collection systems typically rely on reactive approaches based primarily on days-past-due (DPD) segmentation with standardized communication templates. Veefin's Collections module transforms this approach by implementing AI-driven predictive analytics to identify at-risk accounts before they become delinquent, micro-segmentation for highly targeted strategies, and personalized omnichannel communications that adapt based on customer behavior. Our system shifts collections from a purely operational function to a strategic component of the customer lifecycle.
How does the micro-segmentation capability work in practice?
Our micro-segmentation engine analyzes multiple dimensions beyond simple DPD classifications, including payment history patterns, product relationships, previous collection responses, digital engagement preferences, and risk scores. The system automatically groups customers into granular segments with similar characteristics and recommends optimized treatment strategies for each. This enables highly targeted approaches—for example, using different communication strategies for first-time delinquents with otherwise good payment history versus chronic late payers, even if they share the same DPD status.
Can we customize collection workflows and communication templates?
Absolutely. Our no-code treatment plan designer allows you to create and modify collection workflows without IT assistance. You can design multi-stage collection sequences with conditional branching based on customer responses, configure escalation paths, and set timing parameters. Similarly, the communication studio offers a template builder with dynamic content blocks that personalize messages based on customer attributes, delinquency status, and previous interactions. All templates can be tested and optimized through our Champion-Challenger framework.
How does the system handle agency management for outsourced collections?
The platform includes a comprehensive agency management module that streamlines the entire process of working with external collection partners. You can configure rules for account assignment based on multiple criteria, track agency performance in real-time, implement incentive structures, and maintain complete visibility throughout the outsourced collection process. The system ensures consistent communication approaches, regulatory compliance, and seamless information sharing between your internal teams and external agencies, all while providing unified reporting.
What analytics and reporting capabilities does the Collections module provide?
Our analytics engine transforms collection data into actionable intelligence across multiple dimensions. Operational dashboards track key metrics like resolution rates, promise-to-pay fulfillment, and collector performance in real-time. Predictive models identify accounts at risk of rolling forward to higher delinquency stages, while campaign analytics measure the effectiveness of different strategies across segments. The system also provides portfolio-level insights, trend analysis, and compliance reporting, all available through configurable dashboards with drill-down capabilities.
How does Veefin's Collections module integrate with existing systems?
The Collections module is designed for seamless integration with your core banking systems, loan management platforms, CRM solutions, and communication channels. We offer pre-built connectors for major banking systems, standardized APIs for custom integrations, and secure data exchange protocols. The implementation process includes detailed mapping of data fields, synchronization of customer information, and configuration of transaction flows between systems. This ensures that collection activities are fully coordinated with your broader customer management and accounting processes.
Can the Collections module handle multiple product types and business lines?
Yes, the platform is specifically designed to handle diverse financial products with their unique collection requirements on a single platform. You can configure product-specific parameters, communication templates, and workflow sequences for everything from credit cards to mortgages, personal loans to supply chain finance. The system maintains appropriate segmentation between business lines while providing unified management and reporting. This allows you to implement consistent collection policies across your organization while respecting the unique characteristics of each product.